Shipping and returns

You can easily purchase through this website. Insert the desired items in your cart, pay your order as a guest or create an account. We will ship your order with PostNL. You receive a track and trace code from us so you can keep track of your order. You will receive your order in 95% of cases the next day if you order before 16:00. Orders put in after 16:00 may take a day longer. Orders placed on Friday after 16:00, Saturday and Sunday will be delivered on Tuesday.

Shipping

We charge a very minimal shipping fee.

  • Orders within The Netherlands we ship for € 3,50 per order. We don't charge shipping fees for orders that exceed € 30,00. 
  • Orders from Belgium we ship for € 6,95 per order. We don't charge shipping fees for orders that exceed € 50,00. 
  • Orders from Germany we ship for € 6,95 per order. We don't charge shipping fees for orders that exceed € 50,00.
  • Orders from Luxemburg and the United Kingdom we ship for € 9,95 per order. We don't charge shipping fees for orders that exceed € 75,00.
  • Orders from Denmark, France, and Austria we ship for € 12,95 per order. We don't charge shipping fees for orders that exceed € 75,00.

Returns

Of course, you can return your order at www.olijfhout.eu. The cost to send back is for your own account. If the package is unfranked sent to us we charge the actual costs charged by the carrier of the package to us. Also, returns are for your risk, meaning that Olijfhout.eu is not liable for damage or loss of the return. Always ask a track and trace code for this reason if you send your order back. Upon receipt and approval of the condition of the products will be refunded within 14 days.

We will reimburse all payments made by the consumer, including any delivery charges charged by us for the returned product, immediately but within 14 days after the day on which the consumer reports the revocation. Unless we offer to pick up the product itself, stomachs we wait for a refund until we receive the product or demonstrates to the consumer that he has returned the product, whichever is the earlier. We use to refund the same currency that you used as a consumer unless the consumer agrees to a different method. The reimbursement is free for the consumer.

Return policy at Olijfhout.eu:

You can return your undamaged items as:

1) You return the item within a period of 30 calendar days. The period begins on the day after receiving your order
2) You report the article prior return via our email address [email protected]
3) The article is in original condition and if reasonably possible in the original packaging is packed
4) You, the delivery note or the (copy) invoice enclose in the pack

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