Complaints procedure

It is, of course, inconvenient if you have a complaint about our products and/or services. We would like to help you further and offer a fitting solution. You can mail to [email protected]

Our employees in the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint is not yet being processed elsewhere, you are free to file a complaint via the European Union platform. After receiving your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt. If it needs more time, we will inform you of this. If you do not appreciate this, you can always contact the Mediation Department of the Foundation. Webshop Seal of approval with which Olijfhout.eu is affiliated. If for some reason the mediation attempt does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

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