Complaints procedure

It is inconvenient if you have a complaint about the service as you experience them. We would kindly ask you to send your complaint via e-mail to our customer department. This can be done by e-mail, regular mail and / or telephone. Our staff at the customer service division will review the complaint and try to everyone's satisfaction to resolve the complaint.

Transparent Administration
Complaints Department can be reached at this e-mail:

Upon receipt of your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt, should we need more time, then we will give notice on that. May you not appreciate this, you can always contact the mediation department at Foundation Certified Webshop where is affiliated with. Should the mediation for any reason does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

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